Refund & Return Policy
At Crowdfused, we want you to shop with confidence. If you’re not satisfied with your purchase for any reason, we offer a clear and customer-friendly return process for most items sold on our website.
30-Day Easy Returns
You have 30 days from the day you receive your order to request a return for most items.
To be eligible, items must be unused, uninstalled (if applicable), in original condition, and returned with all original packaging, tags/labels, manuals, accessories, and included parts. Items should be packed securely to prevent damage during return shipping.
Restocking Fee: $0 — we do not charge restocking fees for eligible returns.
Return Policy Overview
Return Window: 30 days from the day you receive your order (unless the product page states a different return window).
Condition: Items must be unused, uninstalled, in original condition, and returned with original packaging, tags/labels, accessories, manuals, and parts.
Easy Returns: Our support team will assist you through the process from return approval to refund confirmation.
Restocking Fee: $0 — we do not charge any restocking fees for eligible returns.
Return Costs
For Defective or Incorrect Products: No cost to the customer
We cover return shipping (or provide a prepaid label) if:
You received the wrong item,
The item arrived damaged due to the carrier,
The item is defective, missing essential parts, or not functioning as intended.
We may request photos/videos of the item and packaging to help resolve the issue quickly.
For Customer Remorse (Change of Mind): The customer pays the actual return shipping cost
The customer pays the actual return shipping cost when:
You ordered the wrong item, it doesn’t fit, or it doesn’t match your preference,
You no longer want the item,
You made a mistake in selecting size/color/model/compatibility.
Original shipping costs are non-refundable.
How to Return an Item
Contact Us: Create a ticket at: https://crowdfused.freshdesk.com with your order number and reason for return.
Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags/labels, manuals, and documents.
Send It Back: Ship your return using the instructions provided in your return authorization email. You may use the carrier or method recommended in that email.
Refund Process
Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
Refund Timing: After approval, your refund will be processed to the original payment method. It typically takes up to 7 business days for the refund to appear, depending on your bank or payment provider.
If your return is approved but the item is missing parts, shows signs of use, or is returned in non-original condition, we may be unable to issue a refund and may offer to send the item back to you.
Exchanges
If you would like to exchange an item for a different size, color, or model, visit our customer support portal at: https://crowdfused.freshdesk.com to create a ticket. Exchanges are subject to stock availability.
In some cases, the fastest option is to return the original item for a refund and place a new order.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, some items are not eligible for return. These items will be clearly marked as non-returnable on their product pages. Examples may include (but are not limited to):
Items marked Final Sale / Non-Returnable
Gift cards or digital products/downloads
Personal care, hygiene, and intimate items
Perishable goods (food, beverages, supplements if applicable)
Items that have been used, installed, assembled, modified, or damaged after delivery
Items missing original packaging, serial number labels, accessories, manuals, or included parts
Certain hazardous materials or restricted items that cannot be shipped back safely
Questions?
Visit our FAQs page here or contact our customer service team.
Contact Information
Store Name: Crowdfused
Address: 229 W General Screven Way, Hinesville, GA 31313
Email: [email protected]
Support Portal: https://crowdfused.freshdesk.com
Customer Service Hours: Monday-Friday, 9:00 AM – 5:00 PM, GMT-08:00 Pacific Standard Time (Los Angeles)
Response Time: We aim to reply within 1 business days